s999 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data processed by s999 in connection with the operation of the s999 online casino and sports betting platform accessible at s999.lat ("the Platform"). It applies to all registered members, prospective members who interact with the Platform without registering, and any other individuals whose personal data s999 receives in connection with the provision of its services.

s999 is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection principles. This Policy should be read alongside the s999 Terms and Conditions, which govern the contractual relationship between s999 and its members.

By accessing the Platform, registering an account, or using any s999 service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

Data Controller

For the purposes of applicable data protection law, s999 is the data controller in respect of personal data collected from members and users of the Platform. Questions or requests relating to data protection may be directed to the s999 support team via the contact details provided at the end of this Policy.

Personal Data We Collect

s999 collects personal data in the following categories:

3.1 Registration and Account Data

• Full name, date of birth, and gender (for age verification and account personalisation).
• Email address and mobile phone number (primary communication and two-factor authentication).
• City and country of residence (for regulatory compliance and localisation, e.g., identifying Pakistani residents).
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Pakistani CNIC, passport, or driving licence).
• Proof of address documentation (e.g., utility bill, bank statement).
• Proof of payment method ownership (e.g., screenshot or statement showing your name on a JazzCash or Easypaisa account).

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts, timestamps, and payment method references.
• Partial payment method identifiers (e.g., last four digits of a card, mobile wallet ID).
• Transaction history and account balance records.

3.4 Gaming and Betting Activity Data

• Bet history, game session logs, wager amounts, and outcomes.
• Bonus usage, wagering progress, and VIP loyalty tier status.
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).

3.5 Technical and Device Data

• IP address, device type, operating system, and browser type.
• Login timestamps, session duration, and approximate geographic location derived from IP address.
• Cookies and local storage data as described in Section 9.

3.6 Communications Data

• Records of communications between you and the s999 support team, including live chat transcripts and support ticket content.
• Preferences regarding marketing communications, where you have opted in.

How We Use Your Data

s999 uses personal data for the following purposes:

• Account management: Creating and maintaining your s999 account, authenticating your identity on login, and managing your account settings and preferences.
• Service delivery: Processing deposits and withdrawals, settling bets, delivering bonus offers, and operating the VIP loyalty programme.
• Identity and age verification: Conducting KYC procedures to verify your identity, confirm you are aged 18 or over, and comply with anti-money laundering obligations.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, and prohibited conduct as defined in the s999 Terms and Conditions.
• Responsible gaming: Monitoring account activity to identify potential indicators of problem gambling and applying responsible gaming tools where appropriate.
• Customer support: Responding to your queries, complaints, and account-related requests.
• Marketing communications: Sending promotional offers and platform updates where you have provided consent. You may withdraw consent at any time by contacting s999 support or updating your communication preferences.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience.
• Legal and regulatory compliance: Fulfilling obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

Legal Basis for Processing

s999 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the s999 Terms and Conditions (e.g., account management, payment processing, bet settlement).
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering procedures, and responses to lawful regulatory requests.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregated analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Disclosure to Third Parties

s999 does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, bank transfer providers (HBL, UBL, Meezan Bank, Bank Alfalah), card scheme processors, and cryptocurrency settlement providers require transactional data to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification services may process your identity documents to complete KYC checks on s999's behalf.
• Game content providers: Software providers powering games on the s999 platform may receive technical session data (not personally identifiable financial data) for game operation and auditing purposes.
• Legal and regulatory authorities: s999 will disclose personal data to government agencies, regulators, or law enforcement bodies where required to do so by applicable law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of s999's business or assets, member data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers engaged by s999 are required to process personal data only for the specified purpose and in accordance with contractual data processing obligations consistent with this Policy.

International Data Transfers

7.1 The s999 platform serves members from Pakistan and other jurisdictions. Personal data may be processed on servers located outside Pakistan.

7.2 Where personal data is transferred to a jurisdiction that does not provide equivalent data protection standards, s999 takes appropriate safeguards to ensure that your data receives a comparable level of protection, including contractual data protection clauses with receiving parties.

7.3 By using s999 as a Pakistani member, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Pakistan for the purposes described in this Policy.

Data Retention

8.1 s999 retains personal data for as long as your account remains active and for a reasonable period thereafter, to comply with legal and regulatory obligations (including anti-money laundering record-keeping requirements), to resolve disputes, and to enforce our agreements.

8.2 Identity verification documents and financial transaction records are typically retained for a minimum of five years following account closure, in line with standard anti-money laundering compliance obligations applicable to online gaming operators.

8.3 Communication records (support tickets, chat logs) are retained for a period of two years following the resolution of the relevant matter.

8.4 Technical and device data (logs, IP records) are retained for up to 12 months unless a longer period is required for fraud investigation or legal proceedings.

8.5 Once retention obligations are fulfilled, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Cookies and Tracking Technologies

9.1 s999 uses cookies and similar browser-based technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including maintaining your logged-in session, remembering your language and currency preferences, and enabling core security features such as CSRF protection.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how members navigate the Platform, which pages are most visited, and where errors occur. This data is used to improve Platform performance and user experience.
• Functional cookies: Used to remember your preferences (e.g., game filter settings, deposit limit pre-fills) to provide a more personalised experience.

9.2 s999 does not use third-party advertising or remarketing cookies.

9.3 You may control cookies through your browser settings. Note that disabling essential cookies may impair your ability to log in or use core Platform features.

Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by s999:

• Right of access: You may request a copy of the personal data s999 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no overriding legal retention obligation applies.
• Right to restrict processing: You may request that s999 limits the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the s999 support team at the details provided below. s999 will respond to valid requests within a reasonable timeframe, and in any event within 30 days.

Children and Minors

11.1 The s999 Platform is strictly restricted to individuals aged 18 years and over. s999 does not knowingly collect personal data from individuals under the age of 18.

11.2 If s999 becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, personal data will be deleted, and any funds associated with the account will be handled in accordance with s999's underage account procedures.

11.3 If you believe that s999 has inadvertently collected personal data from a minor, please notify our support team immediately.

Changes to This Privacy Policy

12.1 s999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform functionality. Material changes will be communicated to members via the registered email address before the revised Policy takes effect.

12.2 The current version of this Privacy Policy will always be available at s999.lat/privacy-policy. The effective date at the top of this document indicates when the most recent revision was made.

12.3 Continued use of the Platform following notification of a material change constitutes your acceptance of the updated Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how s999 handles your personal data, please contact our support team:

Email: [email protected]

Our support team operates 24 hours a day, 7 days a week, in English. Urdu-friendly assistance is available on request. We aim to respond to all data-related enquiries within 5 business days.